eFile FAQ: Answers to Frequently Asked Technical Questions

Hardware and Software Requirements

To use eFile, you need the following:

How do I enable JavaScript on my browser?

In order to use eFile, you will need to have JavaScript enabled in your browser. To do so, please follow the instructions below:

Internet Explorer
  1. Select 'Tools' from the top menu
  2. Choose 'Internet Options'
  3. Click on the 'Security' tab
  4. Click on 'Custom Level'
  5. Scroll down until you see section labled 'Scripting'
  6. Under 'Active Scripting', select 'Enable' and click OK
Netscape Navigator
  1. Select 'Edit' from the top menu
  2. Choose 'Preferences'
  3. Choose 'Advanced'
  4. Choose 'Scripts & Plugins'
  5. Select the 'Enable JavaScript' checkbox and click OK
Mozilla Firefox
  1. Select 'Tools' from the top menu
  2. Choose 'Options'
  3. Choose 'Content' from the top navigation
  4. Select the checkbox next to 'Enable JavaScript' and click OK
Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings.

How do I enable cookies on my browser?

Cookies are temporary files that a website stores on your computer's hard drive. Many users disable cookies. Therefore, eFile does use cookies. To do so, please follow the instructions below:

To enable cookies in Internet Explorer:
  1. From the browser's Tools menu, click Internet Options.
  2. Click the Privacy tab, move the slider down to Medium or a lower setting, and then click OK.
Note: You can also override automatic cookie settings or customize privacy settings for an individual Web site. For more information about privacy settings and cookies, refer to the Internet Explorer Help.

To enable cookies in Mozilla Firefox:
  1. From the browser's menu, select Tools > Options.
  2. Click the Privacy icon.
  3. Click the Cookies tab.
  4. Turn on the Allow sites to set cookies checkbox and click OK.

What Internet browsers can I use?

eFile has been tested using several popular browsers, including:
  1. Internet Explorer
  2. Netscape
  3. Mozilla Firefox

How does CCA use my email address and other personal information? 

CCA does not sell or distribute private data, such as email addresses. Any data collected from eFile is used soley by CCA for tax administration purposes.