eFile FAQ: Using CCA eFile - General Instructions
 


How do I log in to eFile and submit a Tax Form?

eFile is a secure, web-based application that eligible CCA taxpayers can use to file available forms electronically. To use eFile, you need a computer, a connection to the Internet, and your tax information (e.g., W2 forms or 1099-MISC forms).

To eFile a Tax Form, do the following:

1. Open your Internet browser and navigate to https://efile.ccatax.ci.cleveland.oh.us or navigate to http://www.ccatax.ci.cleveland.oh.us

2. Find and click the eFile link on CCA's Home Page.

The Welcome to CCA eFile! screen appears.

3. After reviewing the information on how to use eFile, click Next.
The Web Filing Agreement screen appears in separate Window.
NOTE: For security purposes, you Internet browser's toolbars are hidden, and you cannot use right-click features on eFile pages.

4. Carefully review the terms for using eFile, and then click I Agree to continue using eFile.
NOTE: if you click I Disagree, your eFile session ends.
The User Login screen appears:

5. Type your Social Security or Federal ID number. Do not use spaces or hyphens.

NOTE: Joint Filers must use Primary Taxpayer's Information.

5.1 If you are registered with CCA but have never Signed-up eFile account the following message appears:



Click OK to eFile Signup to create an eFile account.

The eFile Signup screen appears:


5.2 If you do not have an existing registered account the following message appears:

Click OK to eFile complete the Registration process before beginning eFile.

The New Account Registration screen appears:





Who is eligible to use eFile?

Eligibility requirements vary depending on which eFile form you are submitting.  At a minimum, you must meet the following qualifications:
For more information on availability, refer to the instructions for each eFile form.

How do I know if I am registered as a CCA taxpayer?  

If you filed a return with CCA in the last 5 years, you are registered with CCA.  Also, if you receive any pre-printed tax forms from CCA, you are already registered with CCA.

If you are not registered with CCA, please complete the on-line registration before you use eFile.
To register, complete and submit a taxpayer registration form.

What If I forget my eFile password?

If you have already Signed Up to use eFile and forgot your eFile password, do the following:

1. Navigate to the User Log In screen.
The eFile Log In Screen appears:

2. Click the Forgot Password button.
The eFile Forgot Password screen appears:


3. To complete this screen, refer to the instructions in the following table:

To complete this field. Do this
Taxpayer ID Type your Social Security number.  Do not use spaces or dashes.
Reminder Question
and Password reminder answer 		CCA uses the reminder question to help verify your identify when requesting a password re-set.
1.Select the reminder question from the list of available options.

2.In the Password Reminder text box, type the reminder you created when you set up your eFile account (e.g., your mother's maiden name, your driver's license number, etc.)
Human Verification code CCA uses this field to verify that a person and not an automated system is completing the eFile form.
In the Enter the code EXACTLY from image displayed text box, type the code that appears in the Human Verification Code field.
For example:  equals qAGOVQ.
This field is not case sensitive.

4. To submit the request, click Next.
eFile sends an email to your personal email address and the following message appears:

5. Click Continue.
The Log in/Sign Up screen appears.
6. To obtain your eFile password, open your personal email and note your password.
7. Log in to eFile as normal.

How do I change the email address to which CCA eFile notifications are sent?

CCA eFile sends notifications and password change requests to the email address that you specify when you create your eFile account.    If you want to change the email address to which eFile notifications are sent, do the following:

1. Navigate to the User Log In screen.
The eFile Log In Screen appears:

2.Click the Change Email button. The Change Email screen appears:



3.To complete this screen, refer to the instructions in the following table:

To complete this field Do this
Account Type Select Individual or Business
Taxpayer ID

Type your Social Security number.  Do not use spaces or dashes.

Note: Joint Filers must use the Primary Taxpayer's Information.

First Name Your first name, exactly as it is registered with CCA.
Last Name Your full last name, exactly as it is registered with CCA.
Password A six to eight character password of your own choosing. Passwords are case sensitive. CCA suggests that you use a combination of letters and numbers in your password.
Be sure to record your password in a secure place.
Re-Enter
Password		 Re-type the password you recorded in the Password text box.
If the re-typed password does not match the first password, an error message appears. Re-type your password in the Password and Re-Enter text boxes.
Email address Enter your email address.
Re-enter email address Re-enter the same email address.
Password Reminder
Question		 CCA uses the reminder question to help verify your identify when requesting a password re-set.
1.Select the desired reminder question from the list of available options.

2.In the Password reminder answer text box, type the reminder (e.g., your mother’s maiden name, your driver’s license number, etc.)
Human Verification code CCA uses this field to verify that a person and not an automated system is completing the eFile registration form.
In the Enter the code EXACTLY from image displayed text box, type the code that appears in the Human Verification Code field.
For example:  equals qAGOVQ.

This field is not case sensitive.


4.To submit the request, click Next. eFile sends an email to your new personal email address and the following message appears:



5.Click Continue. The Log in/Sign Up screen appears.



I went through steps to log in, but I am having trouble submitting a form using eFile

If you followed the instructions in this FAQ page and still cannot use eFile, click on "contact us" link at the bottom of any page and fill in the form and send it to us.  When you submit a request for help, please provide the following information: